Testimonials
Trades Related Business
We engaged King HR Consultants early 2023 to help with our team of employees. We met with Sonia, the founder and were impressed with how down to earth, kind, and friendly she was. We have a diverse team from administrative people to truck drivers, transport workers and landscape yard people. So, it was important that the people we engaged could relate to anyone. Sonia was not afraid to get her hands dirty, would arrive in steal cap boots and could speak the right language to anyone to engage them.
We recently had a workplace issue and called Sonia of King HR Consultants to assist us. She facilitated a dispute resolution which has resulted in a positive outcome for all. We have been able to get everyone on track. We uncovered some interesting dynamics in the process. And the tools and tips Sonia provided were invaluable to keep everyone rolling along smoothly. I highly recommend Sonia of King HR Consultants for any workplace issues and her human resources consulting. We will be using her services again!
Trades Related Business
We recently purchased the Trades Installation package from King HR Consultants. And we’re so pleased that we now have a more streamlined HR process. To ensure we are complying with two regulatory bodies, The Fair Work Act and Safe Work Australia. We’ve also been delighted with the generous assistance we’ve received. To embed the process into our business. Working with King HR has been an excellent experience. And I highly recommend their services.
Celebrity and Model Management Business
I highly recommend Sonia and her business King HR Consultants as a trusted advisor to any business wanting to increase performance and enhance their culture all while maintaining compliance with employment law.
Indigenous Australian Business
I have been working with King Consulting for the last couple of years and have appreciated Sonia’s open, honest and thoughtful outlook to working with me and my business. As a First Nations business owner we have added complexities of working and walking between two worlds and that can need a culturally sensitive approach. Sonia is always fast to respond while also taking time to help me understand complex HR matters. I am particularly annoying with my busy diary but Sonia has always found a way to work around it. Highly recommend reaching out to Sonia rather than struggling on on your own when HR matters are getting on top of you.
Indigenous Australian Business
We recently engaged King HR Consultants to advise us on HR best practices for our team. As an Indigenous Australian business providing family dispute resolution and mediation services. To the Kempsey Aboriginal Community. It was crucial that the HR products, services, and language respect cultural safety rights. And be appropriate for our local Mob. The HR Manual and employment agreements provided by King HR Consultants met our needs perfectly. And were easily adaptable to suit our specific requirements. Sonia’s guidance and culturally sensitive approach have been invaluable. And we greatly appreciate her support.
I really like this document, (the Aboriginal and Torres Strait Islander business, HR Manual) that I purchased from you. I particularly like the cultural input and lengthy pregnancy sections. As an Indigenous woman team these two elements are extremely important to document at the beginning of employment. Your advice on how to customise it for my business and work mob has been invaluable. Your approach to working with people from different backgrounds and cultural identities is refreshing. I feel like you are a true ally and sister to me and my business. And my work mob. Thank you for being you and providing such a great service. Not just documents but how to use them to protect my business and my mob.
Social Housing Community and Disability Service Business
Fabulous service by Sonia and she has been a big help! Fair Work policies and SCHADS Award use complex language and she helped us by researching for information and translating (simplifying the language) so we can understand. Thank you so much!
Case Studies
Trade Related Business
The Challenge
A new client purchased an existing trades related business. The previous owners had run the business in an old-fashioned way. Everyone was on an hourly rate and had to complete timesheets to provide to payroll each week. Despite the fact they were all permanent, full-time employees. This was a huge task for the accounts/payroll person to do. As well as pay invoices and manage the business finances.
They also had one sales representative on the road. They did not know the best way to track the person’s performance and reward them when appropriate. The sales representative they had was arrogant and a challenging person to manage.
None of the team had detailed position descriptions. Their employment terms and conditions were out of date. They were not linked with the NES and Fair Work Information Statement.
At the time I started consulting with them, they set a target for 10 % profit each year.
Solution
Conduct Market Research salaries for each person’s role, skills and experience. Change the pay system to a salaried one. Leading to a more streamlined system for payroll to manage each week.
Set up a measurement system based on financial data. Run reports weekly, quarterly and each year. Which was reported each month, quarter and annually. Resulting in factual performance evaluation of the business from a sales perspective. After time, we were able to see that the sales representative was underperforming. It became clear that they were not achieving all their key performance indicators. On closer evaluation we could see they were not visiting all their customers on a regular basis.
All team members had detailed position descriptions written in consultation with them. Resulting in each person being much clearer. About their role and responsibilities. And what the other team members roles were. This resulted in less conflict and greater harmony in the team. We also linked each person’s role to their effect on the business performance and profits.
Result
There was some pushback due to losing overtime pay. We consulted with each team member. Explaining the benefits of being on salary. The payroll person relived of some of the accounts burden each week was much happier too.
We set time each year to review the business performance. And each person’s contribution. Then we reviewed each person’s salary. This was at the end of the financial year. Improved performance resulted in more money. That resulted in each person receiving a pay increase and a bonus. Providing incentive to perform well and drive more profits in the business.
We had regular data driven discussions with the sales representative. Based on facts driven by data, not opinions. The sales representative improved their visitation and reporting cycles. There results demonstrated a huge improvement in sales. They received a pay increase and bonus as result. Providing incentive to continue their new behaviours.
The data driven clarity of the sales representative’s role. And the other team members having detailed position descriptions. Linked to profits, resulted in the business achieving over 10% profit in the first year. And each year after achieving higher profits. Including during the Pandemic when they achieved 20% profit.
By making simple, effective changes in your approach. To managing your team, you too can expect increased performance. Resulting in higher profits. If you would like to learn how, book a FREE 15-minute discover call with me.
Indigenous Australian Business
Challenge
A First Nations Business owner had a difficult team. They were not working well with her. Not communicating well. And taking the flexibility provided too far.
They seemed to group together against the owner. The owner at the time was dealing with a loss in the family too. So, the situation was untenable to continue as it was.
The owner contacted me in a state of distress. To get advice and support.
Solution
Meet with the owner. And then individual team members. To gain a better understanding of the situation. Install a complete HR Manual. A set of company policies and procedures. To guide everyone on expected behaviours. Review each person’s position description. Adjust to gain greater clarify for all. Attend meetings with all present. To observe interactions and body language. As well as gain a sense of the dynamics.
Result
Over a two-year period, we removed some of the problem people. In a respectful way. While also following legislation and regulations. And replaced them with people who were a better fit. There is a team who work well together. And the business is growing. With the owner able to relax and delegate more to the team.
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