Mediation and Troubleshooting

You can contact us to discuss specific issues your business is experiencing in terms of profit and performance or any human resources issues.

Mediating issues before they become much bigger problems can save a business from a Fair Work matter or worse a great employee leaving out of frustration. We have successfully mediated on several employee cases with our clients saving them thousands of dollars in lost productivity or in the need to hire a replacement due to a great employee leaving for greener pastures.


Case study 1:

One of our client’s key members of the team told his Director that he had received an offer of employment with more money to work elsewhere. At the time, the client had just committed a lot of funds to other growth avenues for the business so meeting the package offered to the employee immediately would have been too much. We mediated with the employee and the Directors to find a balance that would satisfy both parties and retain the employee. We were able to reach a satisfactory conclusion within two weeks and the employee has committed to stay.


Case study 2:

A celebrity management client had a difficult situation within one of their teams. A Department Manager and a key talent manager were not getting along, and it was disruptive to the whole team. We mediated between the parties in the situation to resolve the conflict. We brought the situation under control within two weeks and the team were back on track and performing at optimum again.


Case study 3:

The owner of a business and one of his key team members were butting heads over miscommunication to the point the owner wanted the team member out of the business. We mediated and resolved the conflict to such end that a year later the owner rang us to personally thank us again for the intervention. His own words: “if I had not listened to you and brought you in to mediate, I think my business would have folded this year without that key manager being here to help us through a difficult systems migration process.” Their communication is now much better with less misunderstanding.


Some other example issues we mediate and troubleshoot are below:


  1. A disengaged team or team member
  2. Difficulties within the team and individuals not getting along
  3. Disharmony and disconnection of an employee/s
  4. Bullying and harassment claims
  5. Dispute resolution
  6. Compliance with the Fair Work Act and National Employment Standards
  7. Disciplining and or performance management of employee/s
  8. Independent investigations
  9. Work Health and Safety
  10. Difficult but necessary conversations with employees and/or managers


In Conclusion:

There are many other areas that could be impacting your business performance. One of the biggest time saps is managing employees and ensuring compliance with the law. Why not let us help you and save your time and money with a satisfactory outcome. Further, let us help you prevent a time consuming and expensive legal matter.

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