Employee Engagement is the key to success in business

KingConsulting - HR Consultants Sydney

Employee Engagement results in high performance which equals profits!

If you think the Human Resources department is about pay role, rules and regulations your living in the past! Viva the Revolution it is about a whole lot more. High on our radar is employee engagement.

Today’s business leaders, directors and Human Resources people need to make staff engagement a number one priority to achieve a better bottom line.

Managers must ensure everyone is embracing the company mission or purpose.  That they also share and embrace the company values. They feel they are a valued contributor to the whole team and business success.

Part of being engaged is feeling that what we do is worthwhile. Being safe and cared about, appreciated and recognised.

Gallop Inc wrote an excellent article on employee engagement and its effects on business performance

The Gallup Inc article explains the measurability and quantifiable evidence to support the significance of employee engagement. The statistical analysis and number of companies, industries and individuals that went into this white paper speak volumes to back up this point of view.

The Gallup group have the credentials and history to be a group worth listening to.

Their paper demonstrates a very thorough, detailed and historical analysis of many companies and individuals. In places, the analysis is very detailed, but well worth the read. If you have any doubts about the relationship between staff engagement, business profitability and overall performance read their article.

This is the white paper which can be downloaded from the Gallup website: THE RELATIONSHIP BETWEEN ENGAGEMENT AT WORK AND ORGANIZATIONAL OUTCOMES

2012 Q12® META-ANALYSIS

On Page 4 there is this very neat equation:

Per-person productivity = Talent x (Relationship + Right Expectation + Recognition/Reward)

The how of employee engagement

If employee engagement is the key, then how do you achieve it? There is no one thing there are multiple factors involved.

The company culture which can be defined as:

  • values
  • purpose
  • attitude
  • environmental conditions
  • mate-ship
  • leadership
  • safety
  • quality
  • communication
  • reward and recognition

As well as genuine care for its people are at the core of staff engagement.

As Gallup demonstrates in their article these things can all be analysed measured and quantified.

So, what can you implement to improve engagement from your employees?

To increase a company’s results, that is profitability and overall performance, review the culture and staff engagement levels.

Simply put: there is a significant and measurable correlation between results and engagement. For example: if you have an engaged sales person paid $50,000 you can expect at least 2.5 x the salary in results. Likewise, if you have a disengaged sales person you can have half those results.

Share the vision, mission purpose and values with the employees. Get some feedback on the level of agreement and engagement from them.

Listen and really hear the feedback without judgement. Embrace any suggestions for improvement with a willingness to hear and acknowledge.

Create opportunities for input from the employees on improvements. Ask for input and listen to all ideas no matter how seemingly impractical.

Whiteboard, brainstorm and give the employees a voice. They are often the foundations of innovation if you give them half a chance.

Criticism from your employees is a valuable tool to innovate and find ways to do things better. Listen to their criticism and ask them for their ideas on how to improve. Encourage conversations on improvements and ideas.

Here is what Google does:

Google provides 20 % time for their employees to be creative, to explore ideas and come up with solutions. That is one of the reasons they are so innovative. They encourage it from all their employees.

You may have a small team, however, there is no reason you cannot listen to the team’s ideas. You may be pleasantly surprised at the ideas and solutions they come up with.

These are just some, simple ways to create and encourage an engaged workforce. There are so many, more. All you need to do is be open, be patient, listen without judgement and allow the employees to be heard.

If you liked this article you might also like Culture is the Key to successhiring strategies for best fit.  Another related article is on emotional intelligence.

King Consulting HR provides services, products and support for small to medium size businesses with employee engagement and human resources management. Please get in touch if you would like to know how we can support your business.

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