Does bias cloud performance management in your work place?
Bias is also known as our perception (or point of view). It is part of who we are and how we form different opinions and views on things. However, it can also cloud our ability to actually perceive others intention truly. In Human Resources Management it is very important to be mindful of our bias. We need to be impartial, fact based and balanced in our opinions.
Unfortunately, our bias often interferes in business. In can effect our ability to manage our employees fairly and productively. If you hold an opinion about a person you employ, it could make it difficult for you to see them any other way. That is why during an investigation an independent HR consultant is often sought. They will remain impartial and look at the whole picture. They will look at all the facts based on evidence rather than forming an opinion based on hearsay.
It is quite natural to form opinions. We have to practice impartiality and form evidence based conclusions. If you have ever watched a 'who done it' show, you will see this type of evidence based analysis occurring before a conclusion is reached.
Be careful to make sure your performance management measures are specific, measurable, achievable and realistic. Take a look at this article on Key Performance Indicators.
An example of bias in performance management:
Sally is a logistics manager and has two people as direct reports. She also has 6 other people who ask Sally for guidance. She is considered the company expert. She has a lot of experience and many years of accumulated knowledge.
The Director of the company, Peter, is frustrated with her. He does not understand why she is not doing some of the things he has asked her to. Especially as he hired support staff for her.
Peter, has formed the opinion, that she thinks she knows better than him because of her years of experience and knowledge in the industry. He thinks she is not following his instructions, because "she thinks she knows more than him". This is Peter’s bias. It limits his ability to understand Sally’s response when he asks, why she is not doing what he asks.
Sally believes Peter wants to get rid of her and has hired a new person to replace her. This is Sally’s bias, which limits her ability to really understand what Peter is asking her to do and why.
Neither Sally or Peter are actually communicating clearly with each other because of their biases.
Become mindful of potential bias:
It is possible for Sally and Peter to actually communicate without bias! If they are mindful of listening to the other person’s words. Asking for clarification of meaning. Instead of tuning in to their own internal bias in their heads. That is sometimes, hard to do, because they might not realise they have formed a bias.
It takes a bit of practice, but it is possible to tune in to your own thoughts during a discussion. Ask yourself if there is; any true grounds for those thoughts. It is also possible to articulate those thoughts to the other person. Do it in a structured and considered manner. Put emotions to one side. This will enable the other person to truly hear what you are saying.
Repeating what you believe you have heard with statements such as: “What I am hearing you say is…., am I hearing you correctly? By stating what you are hearing in this way, helps to clarify for the other person how you are receiving the information. This enables them to correct it if necessary.
Creating the right culture in your business is pivotal to having a good understanding and an enjoyable work place. Read this article on establish the right culture.
Other Possible solutions to overcoming potential bias:
Seek independent council. Someone who will listen to both parties. Choose an unbiased, skilled professional who is without prejudice. Allow them to interact with you and to observe your interactions with your employee. During a debrief be open to answering questions and receiving feedback about your bias and ways to move forward.
Ask yourself what is it you actually want to achieve? Do you want Sally to be more productive? Do you want Peter to understand you are doing your best, but find your time is taken up training new people and you are feeling threatened?
Take a look at this article on employee engagement for some tips on how to improve it and gain productivity.
The challenge with bias:
We need to form opinions about things in our lives and the people in it. We do this to learn and avoid repeating the same mistakes. We often allow these opinions to cloud our perspective. We become less open to other possibilities.
Become more mindful of potential bias playing a part in preventing progress. Have you ever had the experience of being accused of having a 'particular intention' when you did not? If you have, and most of us have at least once, it is due to the other person’s perspective or bias.
If you find yourself going over the same ground with someone and nothing seems to be achieved, it could be due to bias on either side. If you would like to know more about this topic and managing your own perceptions read the article on emotional intelligence. If you would like to learn more about the effect it can have on performance management read the article on Key Performance Indicators.
King Consulting HR use applied positive psychology and objectivity to assist our clients and their employees through performance management issues. This creates productive working relationships that thrive.